Refund policy

At Sirocco Essentials, we stand behind the quality of our products. If you are not entirely satisfied with your purchase, we’re here to help.

1. 30-Day Return Window

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.

• In the original packaging.

• Accompanied by the receipt or proof of purchase.

2. Damages and Issues

Please inspect your order upon reception. Contact us immediately at support@sirocco-essentials.com if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right by providing a replacement or a full refund.

3. Non-Returnable Items

Certain items cannot be returned:

• Gift cards.

• Items on clearance or marked as "Final Sale".

• Products that show clear signs of use or physical damage caused by the customer.

4. Return Process

To start a return, contact us at support@sirocco-essentials.com. If your return is accepted, we will send you instructions on how and where to send your package.

• Note: Customers are responsible for paying their own shipping costs for returning items unless the product arrived damaged or defective.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

6. Contact Us

For any questions regarding returns or refunds, please reach out to our dedicated support team:

• Email: support@siroccoglobalholdings.com

• Company Name: Sirocco Global Holdings LLC

• Address: 1209 Mountain Road PL NE, Ste N, Albuquerque, NM 87110, USA.